Privacy policy

Privacy Policy

Last updated: 27 January 2026

Dog Wash Supplies (ABN 89 209 449 295) is an Australian sole trader business (“we”, “us”, “our”). We operate this website and online store (the “Services”) to provide customers with pet-related products and services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We collect personal information that is reasonably necessary for our business operations, including:

  • Contact details: name, billing address, shipping address, email address, phone number
  • Order and transaction details: products purchased, order history, returns and exchanges
  • Payment information: payment method and transaction confirmation (payment details are processed securely by third-party payment providers; we do not store full card details)
  • Account information: login details and preferences (if you create an account)
  • Communications: enquiries, customer support messages, reviews, or feedback
  • Device and usage information: IP address, browser type, pages viewed, and interactions with our website (via cookies and analytics tools)

We do not collect sensitive information unless required by law.

How We Collect Personal Information

We collect personal information:

  • Directly from you when you place an order, create an account, contact us, or subscribe to communications
  • Automatically through your use of our website (cookies, analytics, log files)
  • From third parties such as Shopify, payment processors, shipping providers, and analytics services

How We Use Your Personal Information

We use your personal information to:

  • Process orders, payments, deliveries, returns, and refunds
  • Provide customer support and respond to enquiries
  • Manage and operate our website and business
  • Improve our products, services, and customer experience
  • Send order updates and service-related communications
  • Send marketing communications where you have consented or where permitted by Australian law
  • Detect and prevent fraud, security issues, or unlawful activity
  • Comply with legal and regulatory obligations

Marketing Communications

We may send you marketing emails if:

  • You have opted in, or
  • You have made a purchase and marketing is permitted under the Spam Act 2003 (Cth)

You can unsubscribe at any time using the link in our emails or by contacting us.

Disclosure of Personal Information

We may disclose your personal information to:

  • Shopify, which hosts our store and provides e-commerce services
  • Payment processors, shipping providers, IT providers, analytics and marketing services
  • Professional advisers (accountants, legal advisers) where required
  • Government authorities where required by law

We do not sell your personal information.

Overseas Disclosure

Some third-party service providers (including Shopify) may store or process personal information outside Australia, including in countries such as the United States or Canada.

We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy laws.

Cookies and Analytics

We use cookies and similar technologies to:

  • Operate the website
  • Remember preferences
  • Analyse traffic and usage patterns
  • Improve performance and marketing effectiveness

You can manage cookies through your browser settings.

Security and Storage

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

Access and Correction

You have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or outdated information

To make a request, contact us using the details below. We may need to verify your identity before responding.

Children’s Privacy

Our Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children.

Complaints

If you have a complaint about how we handle your personal information, please contact us first so we can attempt to resolve it.

If you are not satisfied with our response, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this website with an updated “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Dog Wash Supplies
Email: mgfrost1@gmail.com